Transforming Delivery with AI and Automation: Evri and Robiquity shortlisted for Two GSA Awards

We’re proud to share that our strategic partnership with Evri has been shortlisted for two prestigious awards at the 2025 Global Sourcing Association (GSA) Awards.

Evri and Robiquity are shortlisted for:

• AI Programme of the Year, and
• Customer Experience Programme of the Year

These nominations celebrate the impact of our joint transformation programme, which is redefining how AI and automation can enhance customer experience and operational agility. The winners will be announced at the GSA Awards on 1st October 2025, a flagship event recognising excellence in sourcing and transformation.

A Partnership Built on Innovation

As Evri’s transformation partner, we’ve collaborated to deliver a bold vision for intelligent operations. Using the Microsoft Power Platform, we’ve helped Evri streamline processes, empower employees, and deliver more personalised, efficient services to millions of customers.

To date, the partnership has driven the following:

·      The creation of an internal Automation Centre of Excellence

·      Faster, smarter service with low-code apps and AI tools

·      Enhanced customer experience with automated service responses

·      Driven transformational EBITDA improvements.

And we are just getting started. When discussing the partnership with Microsoft, Marcus Hunter, Chief Technology Officer at Evri stated “Over the next five years, we’re going to innovate to revolutionise the logistics industry”. “Our experience shows the true value of what you can achieve when you’ve got the desire to deliver and good underpinning technology.” 

You can read the full story in Microsoft’s case study.

Leadership Reflections

James Procter, Chief Operating Officer at Robiquity, commented:

“Being shortlisted for both AI and Customer Experience Programme of the Year is a proud moment for our teams. It reflects the deep trust and collaboration we’ve built with Evri, and the transformative outcomes we’ve achieved together. This is what true partnership looks like.”

Let’s Talk Transformation

These nominations are more than recognition - they’re a sign of what’s possible when organisations embrace intelligent enterprise transformation. If your organisation is looking to unlock the power of AI, automation, and customer-centric design, we’d love to help.

Get in touch to explore how we can support your transformation journey.